FAQs
This page covers
most of the Frequently Asked Questions that we receive here at Dockwave. If you
don’t find your question, or perhaps an answer doesn’t make sense, or
you’ve already tried what’s suggested, then please feel free to let us know
at :
faq@dockwave.com
? ~ I can’t remember my password and/or user I.D. --Help!
- ~
Dockwave has provided a Password Recovery page to help out with these kinds
of situations. Go to http://dockwave.com/chat/password.html
. To reset your password or retrieve your user I.D., please enter your user
I.D., email address, or your handle. Please be sure what
you type is exactly correct. You should receive an email in a couple of minutes.
This email will allow you to reset a lost password or reset your password
for security reasons.
? ~ I tried to register for Dockwave before, but it didn’t work.
I’m trying to register again, but it says that only one registration per email
is allowed. What do I do?
- ~
Dockwave will only accept one registration per email address. If you’ve previous
registered before, try going to the Password Recovery page and entering the
required information to receive your user I.D. and a link to update your password.
? ~ I don’t understand. I’ve never signed up for
Dockwave before, but when I try to register, it tells me that I’m already
signed up?
- ~
You may have registered for Adult Play at some point. (See above question
re: one registration allowed per email address.) As of June, 2005, Adult-Play.com
officially became Dockwave.com. We still provide the same services and chat
community; only the address and name have been changed. This makes it easier
in some regards for those folks who chat from work, or where ever, and would
prefer not to have anything ‘Adult’ referred to on their browser, in their
history, etc.
? ~ I’ve registered with Dockwave, but I can’t get into
the chat site. What’s wrong?
- ~
Remember, passwords are case sensitive. That means, if you set up your password
as PaSsWoRd, it must be typed that way every time you enter it, or the system
will not accept it. Be sure your Caps Lock is turned off, or on, accordingly.
? ~ How do I change my email address for my membership?
- ~
To change the email account that is associated with your membership, we need
to know your user I.D., your old email address, your new email address, and
your date of birth. With this information, we can verify that you are who
you say you are, and update your information.
? ~ My Star! membership is about to expire, but I
can’t renew it right now. Will I lose my icons?
- ~
Don’t worry. Even if a Star! membership expires
before you can renew it, your icons will stay in the system. They’re not deleted,
or released for anyone else to take.
? ~ I need to know when my Star! membership expires.
- ~
When you initially log in to any of the chat rooms, if you’re Star!
membership is within (2) weeks of expiration, you will see a small statement
just below the text box area informing you of how long until your Star!
membership expires. If you don’t see any such message, then you’re outside
of the target time span, and your Star! membership
is still good to go. Also, the Dockwave system sends out automated renewal
reminders to whatever email address you used to register. This should also
help you keep track of when you need to renew.
? ~ When I renewed my Star! membership, I received a new
number (XXXXXXXX). I was trying to renew membership number (XXXX). Did I just
buy a new Star! membership?
- ~
Actually, no. The 8-digit number you received in your confirmation email is
the receipt number from the card processor, not a user I.D. number. Your Star!
membership will be renewed.
? ~ When I tried to renew my Star! membership, your said
to enter my user I.D. number instead of my phone number, but the form required
that I enter a phone number. What should I do?
- ~
The form does require at least a 7-digit number. You could try entering 000-XXXX
or XXX-0000, where the X’s represent your user I.D number, and the 0’s are
just 0’s, to fill the space.
? ~ I don’t understand what all those boxes and spaces
are in the chat room.
? ~ How do I register a nickname?
- ~
To register a nickname, click on the “Edit handles”
link found at the top of each chat room page. Type in the nickname you want.
Permanent handles, or nicknames, mean that these are reserved for your exclusive
use, and no one else may have them. If you want a popular nickname, you might
try adding ~*^# or other common characters. Names that are already reserved
will be rejected. Blank spaces will not work in handles. Names cannot start
with a number, nor may they contain the word "agent". They also
cannot contain the following symbols: < > & ' " [ ] . Permanent
nicknames can have up to 60 characters. For more nickname registration information,
go here: http://dockwave.com/chathelp2i.html
? ~ How do I upload a personalized icon?
- ~ To
upload a personalized icon, click on the “Chat Images”
link found at the top of any chat room page. It will take you to the page
where you can select and name the icons you’d like to use with your Star!
membership. Please go here: http://dockwave.com/chathelp2i.html
for further information about uploading icons. Also, the icon guidelines can
be found here: http://dockwave.com/Policies.htm
Copyright 2001-2005
Eloquence, Inc. All Rights Reserved.
Adults Only!